Welcome to the forum, shame your first post has to be a problem with the Saint.Got my saint 3/1 had several failures to eject. Returned to springfield on 3/7. Waiting for them to fix. Nice ar, wished it worked out of the box like my 3 other ars.
I am having problems with mine, too. Purchased in January and have run less than 400 rounds through it, only shoot every few weeks or so, 50 to 100 rounds each time, but always worked just fine. Always cleaned after shooting. Time before today it started not pushing the next round fully into the chamber. It ejects fine. Same ammo, same magazines from day one. So I cleaned it very thoroughly and went to the range again today. Same problem. Any ideas on the cause?
I would not agree on their customer service. I called once , just for a quick consult on a problem (I thought) I was having with my new Saint. There was an extremely nice and helpful lady that answered, and she understood guns/parts terminology enough to completely comprehend what I was describing, but she didn't have an answer. She tried to find a tech or a assembly worker. Great support so far. Couldn't get a tech to the phone. Took my name/number and promised to call back. Never did. THAT is where the 'fail' is. I ended up solving it myself (wasn't actually a problem after all), but their lack of follow-through was less than stellar. I guess they figured if I didn't call them back then I was good.Welcome, Woodtown. Sorry to hear about your Saint! Please do let us know how the fix goes.
I had to send a XD Mod2 to Springfield to be fixed. Their customer service is excellent, even though Springfield does not provide the check in and progress reports that some other companies do. I trust your Saint will be fixed right and at no cost to you.