[cremaley]

Well, I contacted Springfield this morning, and the gun is going back for the third time. I mentioned replacement, but wasn't offered it by them yet. I mentioned also smoothing out the action, and a trigger job, but the warranty only covers things that are wrong with the gun. Needless to say, I didn't try to argue with them. I just let them know my displeasure, and that if it doesn't run, after this trip back to them, that we can explore other options. I also mentioned that I would like the gun gone through with a fine-toothed comb this time. We will see what happens...

Hopefully the third time is a charm. Let us know when you get it back and how is runs.

 

[cremaley]

I'm thinking that if they want me to send the gun back again, that a full treatment from the custom shop shouldn't be too much to ask for, right? Such as a trigger job, etc.? If the gun still malfunctions after that, then maybe I should be looking to the replacement route? Just thinkin' outloud...

What good is a trigger job if the gun still malfunctions? I would definitely ask to have it replaced. My experience with gun manufacturers is you have to ask for a replacement, they usually don't suggest it. I would simply say that your are a loyal Springfield customer and this particular EMP 4 CCC does not meet the performance standards that you expect from Springfield especially since it is a carry gun which you must rely on to protect your life and those of your family. How can they expect you to carry it if the damn thing malfunctions. That's totally unacceptable in my opinion. Just be firm with them and I am sure they will do the right thing. Good luck.

 

[cremaley]

My opinion is very simple. Replace the damn thing. I think you have been extremely patience and its now time for Springfield to stand behind their warranty. I would except nothing less.

 

[cremaley]

I received an email today, letting me know that the gun is on it's way back from Springfield. They opened up the barrel throat this time. That was the only work performed to it, according to the invoice. I have heard that this can potentially make your group size a bit larger, but nothing major. But, if thats what it takes to make the gun run...

Please keep us posted on your progress.

 

[cremaley]

Well, I got the gun back Tuesday, and shot it Wednesday. I ran 50 rounds of PMC Bronze 115 grain FMJ through it. I had three failures to go all the way into battery. I called Springfield up, and they said to send it back again, and sent me a shipping label. It will be next week before I can get it sent out. I'm just ready to be able to run an entire box of ammo through it, without having any malfunctions...

Sorry to hear that. I this point I would be pushing Springfield to replace your EMP 4 or at least planting the seed. If they resist I'd tell them they one more change to get it right and then you expect a replacement gun. I have put over 500 rounds through my EMP 4 without a single issue so your EMP should perform as well. Good luck!

 

[cremaley]

Well, I got an email back from Springfield today, stating that my gun is fixed, and on its way back to me. They received it from me on Tuesday of this week, shipped it back out today, (Friday) and scheduled delivery on my end is Tuesday of next week. So, thats pretty quick!

The email said that they put in a 1911-A1 ejector pin, they drilled and pinned the ejector, they recut and polished the barrel ramp, and adjusted the extractor, followed up with a safety check. So, it seems like it needed more work than I had figured it would.

I wish they would have addressed the grooves on the breechface, but they mentioned nothing about it. So now I will play the waitin' game, and see how it turned out...

That's excellent service!

 

[cremaley]

Well, I gave Springfield a call. After explaining to them what I have expressed here, they want to have a look at the gun. So, I will let them have the pleasure of having it. I want to say that I feel like the gun will continue to improve, the more I shoot it. So part of me wants to continue to break it in on my own, and the other part says to let them have it back for a bit, since they are so willing to take it back in. I will get it sent out in a few days, and then play the waiting game. I will post back, after I get the gun back, etc.

Hopefully the will not keep it too long and you will be back shooting it before you know it. I sent my EMP 3 in for feed issues and they got it back to me fairly quickly.

 

[cremaley]

It sounds to me that its time to send it back to Springfield. My experience with Springfield Customer Service has always be favorable with very decent turnaround time.

 

[cremaley]

Thanks for all of that good information/education! As far as magazines go, I'm going to assume the one I used was good, as it was brand new.

The breechface seems to have a slightly raised ridge on the slide stop side of the gun. Its hard to say for certain, but when I run a thumb tack across it horizontally, it catches. I can't say for sure, because the one groove butts up to where the possible ridge is. It is kind of hard to explain, so just check out the pictures again. It is either just catching in the groove, or hanging up when it tries to come up out of the groove, and runs into the ridge.

As far as the bottom on the central slide rail, it is fine. I found where they stippled the last three digits of the serial number there, and it is smooth as can be. I did, however, see another number stamped down lower in the slide, while observing the stippled number, and it hadn't been smoothed out. I didn't notice any roughness when pulling the slide back, but I did notice it catch as it moved past what I assume is the disconnector. That aspect seemed to be too "catchy" to me, before I had fired the gun, when I was trying to index the slide, so that I could remove the slide stop. Now that the gun has 150 rounds through it, that catchiness seems to have smoothed out a bit.

I don't plan on trying to smooth the breechface myself. I believe that is something that Springfield should be responsible for. I realize that is a fairly straight forward process. But with this gun being new, I feel like they should be the ones to make it right, especially considering the malfunctions that I have had with it, and the price.

I totally agree that Springfield should be responsible for smoothing the breechface but if you can do it your self and not go through the process of sending you new EMP 4 back to the factory that's what I would opt for. Good luck and let us know how you make out.

 

[cremaley]

I have the standard EMP4 Champion and the CCC models and both have been totally reliable. Just had the slide for the standard Cerakoted. Sure hope you get this figured out. Good luck!

Checkout Stoner CNC for some awesome G-10 grips for your new CCC. I have them on mine and love the way they look and feel. I like them so much I bought two pair, one in black and grey and one in blue and black.

 

[cremaley]

Sorry to hear you are having issues with you EMP 4 CCC. I have put over 500 rounds through mine without a single hiccup. I always shoot 147 grain ammo and don't know if that makes any difference. Let us know how you make out the next time a the range. Good luck.