Not too long ago, I bought a used KelTec P3AT at a pretty good deal. Before I ever fired it I put in a Northwoods trigger and it made a huge difference in felt trigger pull and travel. After the trigger change, I took it out and tried to fire a few rounds, I realized why the owner sold it. It would not extract the fired case. I tried different ammo and a different magazine. It simply would not run more that 2 rounds in a row. Since I had changed the trigger, I took the top end off and sent it to KelTec with a note explaining the problem. I also told them that I was not the original owner and to call me with the charge and I would pay by credit card. I mailed the package out on June 3. On June 11, FedEx delivered a package to me from KelTec. Enclosed was a brand new slide, barrel, guide rod, and spring. There was also a note saying that the entire top end had been replaced, test fired, and shipped back to me at no charge. This afternoon, I braved the heat and took the little .380 out and it ran 50 rounds perfectly. How's that for outstanding customer service?